Handle booking requests

Work through online appointment requests: approve them, suggest a different time, or decline, with an optional note to the owner.

See what's waiting

1. Open Client Connect. You land on the Requests tab.
2. Needs attention shows new requests and ones where you've proposed a time. Use Confirmed, Approved, Declined or All to see the rest.

Each request shows the pet, the owner's contact details, the reason for the visit, and their preferred date, time of day and availability.

Approve a request

1. Click Approve.
2. Add the Appointment time (optional) and a Note to the client (optional), such as "Please arrive 10 minutes early."
3. Click Approve request.

The owner gets an email. From their link, they can click Confirm appointment, and your team is notified when they do.

Suggest a different time

1. Click Propose time.
2. Pick the Proposed time (required) and add a note if you like.
3. Click Propose a new time.

The owner sees New time proposed and can click Confirm this time. When they confirm, the request moves to Confirmed and your team is notified.

Decline a request

1. Click Decline.
2. Add a note, such as "We're fully booked that week. Please call us."
3. Click Decline request.

Ask a question first

Click Message on any request to start a conversation with that owner. It opens in the Inbox. See Message a client.

Tidy up

Once a request isn't new anymore, click the ✕ on it to archive it and clear it from the list.