Message a client

Send a pet owner a message and keep the whole conversation in houndkit. The owner gets an email with a secure link to read and reply.

Start a conversation

1. In Client Connect, open the Inbox tab and click + New (or + New message).
2. Search for the client and click their name.
3. Add a Subject (optional) and write your Message.
4. Click Send message.

You can also click Message on any booking request.

Reply to a client

1. Click a conversation in the list. Unread ones are bold with a count.
2. Type your reply and click Send, or press Cmd+Enter (Ctrl+Enter on Windows).

The owner is emailed when you reply. If you send several messages close together, they only get one email.

When the owner replies from their link, everyone on your team gets a notification.

Manage a conversation

• Close ends the conversation. The owner can no longer reply and is asked to contact the clinic directly. Reopen lets it continue.
• Resend link turns off the old link and emails the owner a fresh one. Use it if they can't find the email or the link has expired.

If a client has no email

If a client has no email on file, or has opted out of emails, you'll see a warning when you start a message. The conversation is saved, but they won't be notified.