The history room and hands-on practice

The Hands on modes put you in the exam room: take a history, read the patient before you reach for them, check vitals, and hand off to the DVM.

History room

A client and their pet are in the exam room. You work through five steps: Meet, Ask, Approach, Vitals and Tell the DVM.

1. Open Tell Tail and click History room.
2. Pick a level. Starter gives you plenty of time and clients who stick to the point. Core gives you four questions. Experienced gives you three, with chatty clients and details buried in the story.
3. Click Go into the room.
4. Meet: read what the client says and what You notice.
5. Ask: pick the questions that matter. You have a limited number, so choose well. Click I've got what I need when you're done.
6. Approach: read the patient's body language and choose how to go in.
7. Vitals: tick any that are outside the normal range, then click Check.
8. Tell the DVM: sort everything you learned into Tell the DVM or Not needed. Tap an item, then a column, or drag it. Click Check.

The conversation stays in a panel at the side so you can look back. Sometimes a client gets difficult partway through; how you handle that tough moment counts too.

At the end you get a score for each step, questions worth asking next time, and what you might tell the DVM. Click Another room or Change level.

Body language & vitals

A quick round of patients to read. You choose how to approach each one:

• Go ahead: relaxed and happy, take vitals as usual.
• Go slow: let them settle, come in low and sideways.
• Get help first: a second person, a towel or a muzzle, and a low-stress hold.
• Give space — wait for the DVM: don't crowd them; note what you can see.

Then spot which vitals are outside the normal range. Your clinic's admins can set the ranges your DVMs teach.

Handling & safety

Short scenarios on low-stress, Fear Free-style handling: read the patient, keep everyone safe, know when to stop. Pick a level under Up to and click Play one, or choose a scenario from the list. Each choice explains why it's best, okay, or likely to make things worse.