Reports and trouble spots

When someone flags a Fetch question, it lands with your clinic admins. You can also see which cards the team keeps missing, without singling anyone out.

Work through reports

1. Go to Clinic Settings → Fetch → Reports & trouble spots.
2. Each open report shows the reason, who sent it and when, the question, the Expected answer, and what they answered.
3. Fix the card in Training → Knowledge, or change its level under Cards.
4. Add a Note (optional), then click Fixed it, or It's fine as is if the question was right.

The reasons people can pick are The answer is wrong, It doesn't make sense, It isn't fair to expect this of me and Something else.

Handled reports move to Show [number] dealt with. Click Reopen to bring one back.

Trouble spots

Trouble spots, last 30 days lists the cards people miss most, with how many people missed each and how many misses in all. A card only shows once at least two people have missed it, so nobody is singled out.

If too few people are practicing yet, the section says so instead of showing anything.

Tell Tail has its own Reports & trouble spots tab under Clinic Settings → Tell Tail.