Help a teammate sign in

When someone can't get in, clinic admins can get them going again without waiting on a reset email. Open Clinic Settings → Team members, tap the person, and scroll to Sign-in help.

Give them a temporary password

Best when they're standing in front of you, or the reset email isn't arriving.

1. Tap Temporary password and confirm. Their current password stops working.
2. A green box shows the new password and the email to Sign in as. Tap Copy, or read it out.
3. They sign in with it. A yellow banner then asks them to choose their own password, and it stays until they do.

The password is only shown once. If you lose it, make another.

Send a reset link

1. Tap Reset link.
2. Tap Copy and send it to them however you like, such as a text or a message.
3. They open it and choose a new password.

The link works once and expires in 24 hours.

Other fixes

• Clear PIN: for someone who forgot their PIN. They'll set a new one next time houndkit locks.
• Remove photo: takes down their profile photo.

Who you can't help this way

• Yourself. Change your own password in User Settings → Sign-in & security.
• People who also belong to another clinic. Their sign-in is theirs to manage. Ask them to use Forgot password? on the sign-in page.
• Deactivated people. Reactivate them first.