Locking and your PIN
houndkit locks itself when a computer sits idle, so the next person at a shared workstation can't act as you. A 4-digit PIN gets you back in within seconds, and lets teammates switch to themselves without a full login.
When houndkit locks
- After a few idle minutes. Your clinic admin sets how long (two minutes unless they change it). Some clinics turn idle locking off.
- When you tap the padlock in the header (Lock screen). Do this before you walk away.
When it locks, every houndkit tab in that browser locks together, and refreshing the page doesn't get around it.
Unlock with your PIN
The lock screen says "Session locked due to inactivity" and asks you to Enter your 4-digit PIN. Type the four digits. There's no button to press; it checks as soon as the fourth digit goes in. A wrong PIN shows Incorrect PIN and clears the boxes so you can try again.
Warning
No PIN yet? The lock screen still shows, but entering four digits or tapping Switch Account signs you out to the sign-in page, and you'll have to log in with your password. Set a PIN in User Settings → Sign-in & security. See Set your PIN and password.
Switch to yourself on a shared computer
If someone else left houndkit open and locked, you don't need to sign them out first.
- On the lock screen, tap the name at the top to open the list of your clinic's team.
- Pick your name. People who haven't set a PIN show no PIN next to their name.
- Enter your own PIN. houndkit signs the other person out and signs you in.
Sign in with a different account
Tap Switch Account at the bottom of the lock screen. This signs out whoever was signed in and takes you to the sign-in page, where you can use your email and password.
Tips
- Lock the screen with the padlock before you step away, even if idle locking is on.
- Forgot your PIN? Use Switch Account and sign in with your password, then set a new PIN in User Settings. A clinic admin can also clear your PIN so you can set a fresh one.
- Locking doesn't stop phone alerts. Your paired phone keeps buzzing for new notifications.
More Getting started guides
- Welcome to houndkit
- Sign in to houndkit
- Find your way around
- The Clinic Dashboard
- How the Go to menu is organized
- What My Dashboard is for
- Tug of War polls
- The Management dashboard
- Your clinic profile, hours and auto-lock
- Invite your team
- Choose what My Dashboard offers your team
- Add to a board from any page
- Dashboard 2.0 clinic home
- Switch between clinics
- Personal to-dos and notes
- Quick patient notes
- Customize My Dashboard
- Your profile and preferences
- Choose your notifications
- Get alerts on your phone
- Set your PIN and password
- Suggest a Tug of War poll
- Profile cards
- Shared clinic logins
- Contact houndkit support
- The roadmap and suggesting ideas
- Approve Tug of War polls
- How Clinic Settings is organized
- Manage a team member
- Help a teammate sign in
- Choose who can use each tool
- Download your clinic's data
- Clean up old data
- Plan & billing
- Set up the Management dashboard
- The wall display
Still stuck? Email support@houndkit.com, or send a ticket from the menu inside houndkit.